Support Solutions

that free up your IT team

User Support:

If the users are happy, IT is free to work with the business on innovation and business improvement projects.  Our support services focus on freeing up IT through creative resourcing and by eliminating the recurring issues at the cause.  An ever growing customer knowledge base and outcome based support template also drive early resolution.

  We have resources to keep the costs low.

Helpdesk Overflow

The number of support calls often spike due to the daily operating cycle or service outages. When your helpdesk can’t answer in time, or your support calls are backed up, let us handle the overflow.  We even have off shore resource options to keep the costs low.

We can provide affordable ad hoc resources to bridge the gap.

Ad Hoc Resource:

When you encounter challenges with team members being away due to illness, leave, or facing difficulties in filling crucial vacancies, we provide cost-effective, flexible, and readily available ad hoc resources to effectively bridge the gap and support your specific needs during this challenging time.

Field Services

We provide nationwide IT and power services, including implementations, audits, break-fix, cabling and specialist UPS servicing. This is ideal for organisation’s with many smaller sites as they often find it hard to ensure a timely, consistent and affordable service.

We provide partial and full outsource options that allow the customer to focus on their core business and manage IT as a service level agreement.

Outsource

Sometimes the business just doesn’t have enough time or scale to implement the support service levels it requires.  We provide partial and full outsource options that allow the customer to focus on their core business and manage IT as a service level agreement.

Standard Operating Environment (SOE)

The easiest way to reduce the number of new issues entering your IT support environment with a consistent, stable SOE, implemented with Quality Assurance (QA).  We offer an SLA driven SOE service, including guaranteed lead times and user acceptance checks.

Application Support:

After Projects we often find we know our customers’ systems intimately and get called in on an ad hoc basis to help with:

Core Infrastructure Support:

We don’t pretend to be experts in every core technology, but after 25 years successfully implementing and supporting mission critical systems in New Zealand we will be able to help you find a solution to your needs.