Helpdesk overflow: The number of support calls often spike due to the daily operating cycle or service outages. When your helpdesk can’t answer in time, or your support calls are backed up, let us handle the overflow.  We even have off shore resource options to keep the costs low.

Ad Hoc Resource: When you are struggling with people away sick, on leave or have vacancies that are hard to fill, we can provide affordable ad hoc resources to bridge the gap.

Field Services: We provide nationwide IT and power services, including implementations, audits, break-fix, cabling and specialist UPS servicing. This is ideal for organisations with many smaller sites as they often find it hard to ensure a timely, consistent and affordable service.

Outsource: Sometimes the business just doesn’t have enough time or scale to implement the support service levels it requires.  We provide partial and full outsource options that allow the customer to focus on their core business and manage IT as a service level agreement.

Standard Operating Environment (SOE): The easiest way to reduce the number of new issues entering your IT support environment with a consistent, stable SOE, implemented with Quality Assurance (QA).  Organisations often find it hard to get a consistent SLA from their IT team because they get pulled away on projects, or the SLA is hard to enforce. We offer an SLA driven SOE service, including guaranteed lead times and user acceptance checks.